Remove Business Administration Remove Customer Feedback Remove NPS Remove Sports
article thumbnail

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. Marketing, Customer service.

CX 129
article thumbnail

Customer Experience Challenges According to 15 CX Experts

Lumoa

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. Marketing, Customer service.

CX 64