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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Chief Customer Officer 2.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 70
Customer Service Customer Loyalty E-commerce Customer Satisfaction 70
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