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Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book.

Customer Service 70
Customer Service Customer Loyalty E-commerce Customer Satisfaction 70
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn: [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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