Business Consulting Innovation NPS Text Analytics 
Lumoa
APRIL 28, 2024
Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.
SurveySensum
FEBRUARY 11, 2022
For example, customer service agents and business consultants. . Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The Experience Hub feature connects with business tools that allow company-wide sharing of feedback from customers. Effortless and quick to update.
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