ClearAction

MARCH 24, 2017

This is more than a statistic: it is a pool of revenue at-risk, it is a group of customers we can characterize to help managers understand opportunities not only to win-back defections, but also how they may simplify or expand features and make other adjustments to better serve this group.

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

SurveySensum

APRIL 21, 2023

SurveyMonkey SurveyMonkey is one of the leading survey and feedback management solutions available in the market. It helps businesses run surveys, analyze collected data and generate valuable insights to help drive business growth. The tool is suitable for businesses of all sizes and industries.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Zendesk

MAY 11, 2022

68 percent of business leaders also recognized a direct link between employee service and business growth. It’s always been our goal at Zendesk to create easy, modern experiences so that business growth isn’t limited by the systems we use. Today, many SaaS platforms have become the new legacy systems.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

OCTOBER 19, 2023

It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. To better manage cases and identify urgent situations, Paytime automatically assigns an urgency level to each new inquiry as soon as it reaches their service desks.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

SugarCRM

JUNE 23, 2022

Improve sales performance across the entire sales organization : Operationalize performance excellence with proven sales methodologies, case management procedures, customer onboarding processes, and prospect nurturing and routing activities.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26