Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. As Nate puts it: The customer voice gets louder.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

Intercom, Inc.

FEBRUARY 25, 2021

Empathizing with customers with Annette Franz , on Engati CX. Six steps of the journey mapping process with Annette Franz, on Winning Digital Customers. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Tell me more about that. Baby steps, for sure.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178