Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

SurveySensum

DECEMBER 22, 2023

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time! Neal Woodson – No!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Things like being a trainer, being an educator, being a problem solver, analyzer, auditors, there’s so much there. Empathizing with customers with Annette Franz , on Engati CX. Tell me more about that. Baby steps, for sure.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. How a CSAT survey can look like. Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. companies lose $136.8 Let’s solve it!

Retail 52

Retail Customer Feedback CX Social Media 52