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What is Customer Feedback Analytics and Why Your Business Needs It

SurveySensum

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth. So, start analyzing the feedback and close the loop.

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Nate Brown on why proactive CX is the next competitive battleground

Intercom, Inc.

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action.

CX 218
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Authenticity Matters: Why Should You Stop Gaming the NPS Score

SurveySensum

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time! Neal Woodson – No!

NPS 52
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CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Intercom, Inc.

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Things like being a trainer, being an educator, being a problem solver, analyzer, auditors, there’s so much there. Empathizing with customers with Annette Franz , on Engati CX. Tell me more about that. Baby steps, for sure.

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The Right NPS Methodology: Turning NPS Feedback into Action

SurveySensum

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS? But Why is NPS Important?

NPS 52
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. How a CSAT survey can look like. Image by Retently.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. companies lose $136.8 Let’s solve it!

Retail 52