CSAT.AI

DECEMBER 16, 2021

Offshoring contact center operations is not a new concept. When it comes to BPO (Business Process Outsourcing), customer service is near the top, especially for large businesses. Remote and offshore work is a growing field with projections of growth to $19.5 Billion by 2025. Why Are Companies Offshoring.

Contact Center 109

Contact Center Entertainment Legal Retail 109

MattsenKumar

MAY 14, 2021

Shrinkage is an important call center metric and every manager should monitor it closely; a positive movement on the scale can result in more calls being answered, more products being sold or more customer queries being resolved. Impact of High Call Center Shrinkage Rate?

Contact Center 52

Contact Center Non-Profits Legal Technology 52

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer lifetime value, ease-of-doing-business and ease-of-work determine world-class CX.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer lifetime value, ease-of-doing-business and ease-of-work determine world-class CX.

CXM 90

CXM Non-Profits Close the Loop CX 90

Intercom, Inc.

MARCH 29, 2022

As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging.

Start-ups 118

Start-ups Innovation Sales NPS 118