Business Growth Customer Acquisition Finance Voice of the Customer 
Intercom
FEBRUARY 15, 2023
Low customer satisfaction ratings can lead to churn and revenue loss, while high customer satisfaction ratings are linked to retention, loyalty, improved customer acquisition, and increased profits. There are lots of ways to measure customer satisfaction. What is a customer satisfaction survey?
Intercom, Inc.
MARCH 29, 2022
It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. We’ve been working hard on them, we’ve had customers use them in beta, and now we’re excited for lots more people to try them, hopefully lots of you to try them.
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