ECXO

MARCH 21, 2023

Customer Experience Measurement: A successful customer experience requires continuous measurement and management. The process involves customer research, design thinking, and user testing to develop products and services that fit seamlessly with the customer journey. It is a process and will not happen in one day.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Create NPS, CES, CSAT survey for FREE. #2 SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 31, 2023

What are customer experience and customer service, how they’re connected, their differences, why do they matter for your business, and how a customer feedback platform can help you ease your work to enhance the overall experience? times more revenue growth than competitors who lag in customer experience.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 14, 2021

Why did you then move on to found your own business together with your co-founders? First of all, we felt that we had built something very meaningful, learned many good ways to analyze customer feedback that we could actually also teach to other companies. How should you implement customer experience into your business?

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94