5 Reasons Why Surveys Suck and New Empathetic Ways to Improve CSAT and NPS
CSAT.AI
MARCH 24, 2021
I know someone who after having a harrowing series of medical tests over a single six hour period was hit with a survey when leaving the hospital. She was tired, she was stressed and then she was asked to do a survey on a touchpad in a hospital during a pandemic. Surveys suck, your customer’s experience doesn’t have to.
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