Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Engineering 181

Lumoa

AUGUST 8, 2023

Obviously, businesses wouldn’t exist without them! So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. He is a thought leader, speaker, and has been the UK Customer Experience Awards Judge. . LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

APRIL 5, 2022

NPS, CES & CSAT surveys. SurveySensum offers you in-built templates of multiple surveys such as NPS, CES, SSI, product, onboarding, pulse, surveys, and more; helping you launch a survey in just 2 minutes. Qualtrics offers a great customer feedback tool that generates real-time insights into the customers’ experience.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Focus: administer CX programs.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

DECEMBER 22, 2022

That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. .

VOC 52

VOC Customer Retention Social Media Close the Loop 52