SurveySensum

NOVEMBER 22, 2023

of e-commerce website visits are converted to purchases on desktop, versus 3.3% So, let’s explore the different ways you can invite your customers in for a chat: 1. For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Optimize your website and mobile app to ensure ease of use.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Optimize your website and mobile app to ensure ease of use.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . CSAT surveys should be kept to 10 questions at most, as you do not want to overload your customers. Instead, they will exit and never return.

CX 98

CX E-commerce Net Promoter Score NPS 98

SurveySensum

OCTOBER 31, 2023

Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7 times more revenue growth than competitors who lag in customer experience. Satisfied customers are more likely to make repeat purchases, leading to business growth and increased profits.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132