Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Don’t let your customers feel like just a number; add a human touch to your interactions. Invest in your business’ growth by adding the CX solution you’ve been missing all this while.

Customer Experience 83

Customer Experience ML Social Media CX 83

VOZIQ

FEBRUARY 6, 2022

They set periodic sales targets, invest heavily in lead generation, acquire sophisticated marketing technologies, constantly evaluate sales-increasing offers, allocate necessary resources for sales operations and analytics, incentivize sales teams to meet targets and celebrate acquisition breakthroughs.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

SurveySensum

JANUARY 16, 2024

Earned consumer trust: Acknowledging customer feedback and working on improving your products will let you earn consumer trust. That results in customer support and loyalty—A win-win for both parties! Increased customer satisfaction: Customer feedback is the means to an end—a boost in CSAT.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Earned consumer trust: Acknowledging customer feedback and working on improving your products will let you earn consumer trust. That results in customer support and loyalty—A win-win for both parties! Increased customer satisfaction: Customer feedback is the means to an end—a boost in CSAT.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Ameyo Callversations

JULY 12, 2022

The introduction of conversational AI has been a significant advantage in tackling business continuity challenges. The array of solutions that leverages cloud-based AI and ML capabilities has been a helpful addition in breaking the barriers between human agents and chatbots. Improving Customer Center Operational Efficiency.

AI 52

AI ML Customer Loyalty Innovation 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. In banking, it is crucial to gauge customer satisfaction and loyalty. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52