Business Management Customer Relationship Sports Technology 
ClearAction
JANUARY 6, 2021
3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience is something that occurs in customers’ perceptions. Customer Experience Management is company-wide alignment to customers.
Comm100
MARCH 8, 2017
Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Chelsea Krost. ChelseaKrost.
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