Business Operations and Case Management

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

These individuals are often called “case managers.” Case managers receive notifications to let them know a “case” or survey response has been submitted. Use these insights to prioritize and define systemic changes to continually improve your business operations, policies, and processes.

Close the Loop

Close the Loop Net Promoter Score Hospitality Hospitality

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Given the sheer number of metrics and KPIs that call centers could track, it’s no surprise that some metrics tend to go overlooked.

Contact Center

Contact Center Non-Profits Compliance Start-ups

Tech Customer Success

Are You There, Company? It's Me, Your Customer.

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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