Business Operations, Case Management and Close the Loop

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. It is important to identify specific team members who will be responsible for loop closing.

Close the Loop

Close the Loop Net Promoter Score Hospitality Hospitality

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Given the sheer number of metrics and KPIs that call centers could track, it’s no surprise that some metrics tend to go overlooked.

Contact Center

Contact Center Non-Profits Compliance Start-ups

Tech Customer Success

Are You There, Company? It's Me, Your Customer.

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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