Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

DECEMBER 2, 2021

It enables businesses to pick up real-time insights about customer and employee loyalty. The insights so garnered can be used to steer the business operations that will maximize RoI. CRM integration. The best way to use that data would be to integrate them with your CRM. Text analytics.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. The surveys are customizable. Is InMoment Worth it?

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49