CommBox

AUGUST 9, 2023

Read the latest trends surrounding 24/7 availability, discuss the primary benefits of 24/7 service and support to business growth and share the best practices for making a smooth transition to round-the-clock service with minimal effort. By improving satisfaction and loyalty, you save time and money on retention efforts.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. Click-to-call .

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Comm100

SEPTEMBER 13, 2021

However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic. With the benefits made clear for all to see, and customer expectations risen, customer service operations can no longer afford to ignore digital transformation.

Customer Service 89

Customer Service Social Media Omnichannel Technology 89

Hodusoft

OCTOBER 19, 2022

Implements self-service options A staggering 81% of customers look for self-service options before contacting a live agent. Therefore, financial businesses must enhance their self-service capabilities to meet customer expectations. ensure quick resolution for customer concerns.

Contact Center 52

Contact Center Finance Omnichannel CRM 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. What do modern customers imply by good customer service experience? How does it level up your customer service? What is omnichannel analytics?

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. Even after understanding what FCR is in customer service , some businesses fail to realize the upside of having a high FCR. Let’s look into the perks that businesses can achieve through an improved FCR rate.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178