Business Operations Hospitality Innovation Manufacturing 
Zendesk
MAY 3, 2021
The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. Manufacturing. How should manufacturers invest in CX? Healthcare.
SurveySensum
JULY 14, 2020
He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.
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