CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 3, 2021

The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. 50 percent anticipate having more budget to invest in CX technology in 2021. Healthcare.

CX 52

CX Manufacturing Entertainment Healthcare 52