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Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

AUGUST 19, 2020

Above and beyond, outside of your typical operating zone is “helping when you can’t help.”. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. .

Customer Experience Management 48
Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He has worked with businesses in diverse sectors, engaging stakeholders on their own level to implement actionable improvements that make a difference to customer experience and profitability.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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