Customer Bliss

OCTOBER 15, 2015

Over the last ten years I’ve become convinced that annual planning is the Achilles’ heel of customer experience. It is at the root of what inhibits the most efficient investment on priority investments in customer driven growth. You stand still regarding customer asset growth without knowing exactly why.

Customer Loyalty 70

Customer Loyalty Customer Experience 70

Customer Bliss

JUNE 16, 2015

Annual planning is a missed opportunity for driving customer profitability inside the corporate machine. The silos usually pick their projects and plan their budgets independent of one another. Do You Capitalize on Annual Planning to Manage Customers as Assets?

Social Media 78

Social Media Customer Loyalty Customer Feedback Customer Experience 78

Customer Bliss

JUNE 16, 2015

Annual planning is a missed opportunity for driving customer profitability inside the corporate machine. The silos usually pick their projects and plan their budgets independent of one another. Do You Capitalize on Annual Planning to Manage Customers as Assets?

Social Media 40

Social Media Customer Loyalty Customer Feedback Customer Experience 40

Customer Bliss

APRIL 14, 2015

Silo dysfunction is the inability or lack of collaboration inside the corporate machine to link together what it does for and to the customer. Without collectively managing the impact due to silo dysfunction, companies will continue to deliver random and defaulted experiences. Most companies inflict customer pain.

Gaming 67

Gaming Customer Experience 67

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.

Customer Service 40

Customer Service Social Media AI Customer Journey Map 40