SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. All signs point to a successful Voice of Customer (VoC) program. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. These individuals are often called “case managers.”

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Following up on recover alerts is the heart of your VoC program. In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. Alert Management. Does Closing the Loop Pay?

Close the Loop 78

Close the Loop VOC CEM NPS 78