PeopleMetrics

OCTOBER 29, 2019

Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC program will matter. The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. A good transactional VoC survey can be completed in a short amount of time.

VOC 61

VOC Double-Barreled Question CEM B2C 61

SurveySensum

APRIL 21, 2023

It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. The details of paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. All signs point to a successful Voice of Customer (VoC) program. These individuals are often called “case managers.” Case managers receive notifications to let them know a “case” or survey response has been submitted.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Following up on recover alerts is the heart of your VoC program. Alert Management. All professional VoC software platforms have sophisticated alert management capabilities that can streamline your recover alert processes within your organization.

Close the Loop 78

Close the Loop VOC CEM NPS 78