SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. The details of paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. These individuals are often called “case managers.” That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Following up on recover alerts is the heart of your VoC program. Alert Management.

Close the Loop 78

Close the Loop VOC CEM NPS 78