Case Management CRM Customer Relationship Engineering 
SugarCRM
OCTOBER 11, 2021
Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.
Zendesk
MAY 11, 2022
At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. This is a step beyond what a traditional CRM has offered. The proof is in the data.
SugarCRM
JULY 6, 2021
It’s important to have an articulated strategy for each department on how they will interact with customers to create advocates. However, don’t overlook having the tools for each team to build customer relationships and enhance processes throughout the company.
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