Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. This turns your service organization into an engine for growth.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

OCTOBER 11, 2021

While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Sugar provides a BPM (Business Process Model) engine that automates best-practice processes. Sugar Serve is a component of the Sugar platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. AI-Powered Resources The SugarPredict AI engine integrated with Sugar Sell helps you drive business performance and predictability.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

SugarCRM

JULY 6, 2021

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29