SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Use inbuilt survey templates to build effective and audience-specific surveys for different touchpoints at lightning speed. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Could you please tell us, in your own words, about your check-in experience?” Most customers will not even read this, let alone answer it. So what is a healthy survey? Conclusion.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

JANUARY 28, 2021

and I was arguing back then that as long as we had the permission of the customer to have a follow-up, that we're doing the customer a service, and this is not market research what we're doing - this is customer experience management. We're measuring after a touchpoint, hopefully a "moment of truth."

CX 62

CX Pharmaceutical Start-ups Text Analytics 62