Case Management Customer Satisfaction Machine Learning Text Analytics 
SurveySensum
NOVEMBER 11, 2021
When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Data Management. Real-time text analysis. Risk Scoring.
PeopleMetrics
JANUARY 28, 2021
We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.
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