Remove Case Management Remove Customer Satisfaction Remove Retail
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Practitioner’s Perspectives from the CX Leaders Trends & Insights: 2022 Corporate Edition

Execs In The Know

52 Company culture is a critical component in serving the needs of customers. What are some of the essentials in creating a customer-centric corporate culture? “At At Shipt, our customers are either members, shoppers or retailers, and the need to “walk in their shoes” is more important than ever.

CX 52
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Your CRM, your choice

SugarCRM

You probably have a symphony of stakeholders – perhaps employees, customers, investors, suppliers, retailers, press, and government bodies. Customer service processes can be managed tightly via CRM and it’s the best way to keep a real-time view of customer satisfaction.

CRM 43