Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 18, 2019

Use technology. We love what the Qualtrics XM Institute had to say about using technology to close the loop with customers in Operationalizing XM : “…companies should automate and manage a closed-loop process using tools such as ticket management, status updating, and tracking.”. Here are a few ideas.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

SugarCRM

FEBRUARY 26, 2019

What does load us up for the win though, is choosing empowering technology and making it fit beautifully. You probably have a symphony of stakeholders – perhaps employees, customers, investors, suppliers, retailers, press, and government bodies. Yup, the answer is technology. But it’s not. Looking after customers.

CRM 43

CRM Social Media Sales Government 43

Zendesk

FEBRUARY 1, 2021

An authentic embodiment of corporate social responsibility requires a unique, thoughtful approach that takes into consideration your company’s own practices, offerings, and employees. In 2020, many companies took to social media to express their solidarity with the Black Lives Matter movement.

Social Media 52

Social Media Government Case Management Sales 52