Case Management Machine Learning Text Analytics Touchpoint 
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.
PeopleMetrics
JANUARY 28, 2021
We're measuring after a touchpoint, hopefully a "moment of truth." And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Audrey: Yeah, the big thing with text analytics is being able to do it at scale. Ripal: Definitely.
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