Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

PeopleMetrics

JANUARY 29, 2014

Our surveys generate real-time emails (to read more on that technology, click here ) summarizing customer feedback that are sent to frontline staff and their managers. We encourage our clients to include feedback from the VoC program in regular meetings between employees and managers. 4) Reap what you sow.

VOC 96

VOC Sports Voice of the Customer Case Management 96

Execs In The Know

APRIL 23, 2021

Having the proper technology is especially important for employees who are returning to the workforce, but not to the office. An elevations case management system will bring concepts to fruition, and further motivate teammates to contribute ideas. Contact us at: voc@concentrix.com | 1-800-747-0583.

Innovation 93

Innovation CX VOC Outlook 93

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Accelerators : Templates, processes, and workflows supporting a rapid implementation of the Horizons technology. CRM Integrations and standard action workflows for case management are also available. Survey Designs.

B2B 40

B2B VOC Text Analytics Government 40

SugarCRM

OCTOBER 11, 2021

While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Sugar Market can send NPS (Net Promoter Score) and VOC (Voice of Customer) surveys to your customers. Sugar Serve is a component of the Sugar platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52