State of Business-to-Business Customer Experience Management
ClearAction
JANUARY 14, 2015
How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? In our four-year study of B2B CXM , 91% of participating firms said they sell B2B products and services through a dedicated sales force 1 , with a typical sales cycle ranging from three to twelve months.
97 
Let's personalize your content