Close the Loop Customer Expectations NPS Scorecard 
Lumoa
JANUARY 19, 2023
This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. How is NPS increase related to revenue increase or reduced churn? And so on.
Lumoa
JANUARY 31, 2023
In This Article: Why do you need Customer Experience Management? Voice of the customer: where to start? Customer experience refers to how customers perceive their interactions with your company. Why did we choose NPS? It’s also simple and short for customers to answer.
Lumoa
FEBRUARY 20, 2018
net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It's also simple and short for customers to answer. The Net Promoter System is a powerful metric for target setting.
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