Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. How a CSAT survey can look like. Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience? Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience? Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

MAY 19, 2023

Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank. Make them understand their importance in enhancing the bank’s customer experience. Though the employees should be informed about the importance of NPS, never try to game the NPS.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52