Customer Experience Management, Gaming and Text Analytics

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. That’s the cherry on top.

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning ML

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Additionally, customer experience design can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Revolutionizing CX Management with Customer Experience Analytics

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience.

Customer Experience

Customer Experience CX Net Promoter Score Unstructured Data

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7 Best AskNicely Alternatives & Competitors to Check Out in 2023

SurveySensum

OCTOBER 11, 2023

It offers instant hot alerts on negative feedback aka detractors , allowing you to quickly respond to customer concerns. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis

Sentiment Analysis Text Analytics Net Promoter Score NPS

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

Everything You Need to Know About In-App Surveys

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Non-Profits

Non-Profits Touchpoint Customer Feedback Actionable Insights

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Switching to automated NPS collection and analysis proved to be the game changer.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Switching to automated NPS collection and analysis proved to be the game changer.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

Why Customer Experience is a Marathon Full of Sprints

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience

Customer Experience NPS Pharmaceutical Text Analytics

What next for Customer Experience? How we’re taking CX to the next level in 2019

Qualtrics

MARCH 6, 2019

Simply having a customer experience management program is no longer a competitive advantage on it’s own – when it comes to competing on experiences, it’s table stakes. 91% said improving customer experience is a top 3 priority for their company. Managing online reputation and engaging with customers.

CX

CX Customer Experience Social Media Text Analytics

Why Customer Experience is a Marathon Full of Sprints

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience

Customer Experience NPS Pharmaceutical Text Analytics

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank. Make them understand their importance in enhancing the bank’s customer experience. Though the employees should be informed about the importance of NPS, never try to game the NPS.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Tech Customer Success

A Guide to Choosing the Right Text Analysis Software for Your Business

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Webinars

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Revolutionizing CX Management with Customer Experience Analytics

Webinars

7 Best AskNicely Alternatives & Competitors to Check Out in 2023

Customer Experience Strategy: An A to Z Glossary

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

A to Z Guide to Customer Experience Definitions and Terms

Everything You Need to Know About In-App Surveys

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

Why Customer Experience is a Marathon Full of Sprints

What next for Customer Experience? How we’re taking CX to the next level in 2019

Why Customer Experience is a Marathon Full of Sprints

The Role of NPS in the Banking Industry

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