SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . And that’s where VOC comes into the picture. So, what is VOC? Voice of Customer (VOC) – Brief. It helps you retain your customers.

VOC 52

VOC Customer Retention Social Media Close the Loop 52

CX Journey

DECEMBER 27, 2017

Not seeing the results or improvements you expected to see from your customer listening efforts? There are clearly more reasons than these for VoC program ineffectiveness, but let's assume you've done everything else right up to the point where you need to do something with the feedback. Why is that? What's going on?

VOC 47

VOC Close the Loop Customer Feedback Customer Retention 47

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Experience Investigators

JANUARY 5, 2022

Your company has surpassed its annual goals for customer retention, referrals, and satisfaction. C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You began measuring feedback using quantitative data as well as gathering open-ended feedback.

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? What is a customer feedback loop?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Experience Investigators

OCTOBER 17, 2023

Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. WHY are we collecting feedback ? The one thing they all have in common?

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52