PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time!

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Experience Investigators

NOVEMBER 16, 2021

The best way to do this is to tie it all back to your CX Success Statement Whoops! which ties your CX initiatives to larger organizational and leadership goals. Your organizational goals should drive your customer experience goals. Create Your Own CX Success Statement with our FREE CX Success Statement Workbook.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

PeopleMetrics

AUGUST 22, 2022

The answer to keeping your customers happy is simple: close the loop. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys. What is closed loop feedback?

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

Lumoa

JANUARY 19, 2023

These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals. Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Confirmit

APRIL 18, 2019

Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. The time has come to apply more rigorous approaches to CX-driven business change. Voice of the Customer Webinars. And certainly no impact on business culture.

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

Confirmit

SEPTEMBER 20, 2018

Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. The time has come to apply more rigorous approaches to CX-driven business change. Can governance of the customer experience help to drive customer-centricity?

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

Lumoa

FEBRUARY 9, 2023

B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178