Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. After all, a satisfied customer is the best advertising you can have. Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

PeopleMetrics

JANUARY 10, 2018

Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. A central element of a true Customer Experience Management (CEM) program is “closing the loop”.

CEM 74

CEM Close the Loop Text Analytics Social Media 74

SurveySensum

NOVEMBER 22, 2023

Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations. This compelling statistic underscores that incorporating live chat can significantly improve your business growth and customer relationships.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

OCTOBER 3, 2023

Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time. By following these steps, your dealership demonstrates a commitment to actively listening to customers and taking action to meet their needs and expectations.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

MAY 19, 2023

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52