SurveySensum

NOVEMBER 22, 2023

of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. Off-Site Feedback Outreach Social Media : There are around 4.62 on tablets and 2.2%

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Engaging with customers through social media and email marketing.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Engaging with customers through social media and email marketing.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Get instant detractor alerts on your CRM so you can close the loop in time. The observation?

Retail 52

Retail Customer Feedback CX Social Media 52