DMG Consulting
DECEMBER 7, 2021
Question: Should speech and text analytics be used outside the contact center? This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. appeared first on DMG Consulting.
Execs In The Know
FEBRUARY 29, 2024
Consider the employee experience. Contact center agents are tasked with learning seven tools, on average, to do their job well. Solution: Adopting a human-centered design approach prioritizes transparency and user control over data collection and usage.
Callminer
JULY 15, 2019
We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Employee Engagement Trends of 2019 featuring nGuvu.
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