DMG Consulting
DECEMBER 7, 2021
This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.
Execs In The Know
FEBRUARY 29, 2024
Example: A technology company implemented asynchronous messaging to improve productivity and cut costs but failed to capture Voice of the Employee (VoE) feedback before scaling it across its service delivery network. Performance and morale declined as agents struggled to navigate between chat windows and messaging threads.
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Confirmit
JULY 1, 2020
At many companies, security may be taken for granted, but at Confirmit, our Security and Compliance team never rests. This means we have invested significant time and effort to make sure that we follow every process, every time, and every year since 2017, when we first gained SOC 2 compliance.
Confirmit
FEBRUARY 10, 2020
This provides our clients an additional choice when deciding where to store and process information, backed by Microsoft Azure and their extensive Security, Privacy and Compliance capabilities. Some of you have been asking for this, and this latest offering expands our ability to support our customers’ compliance requirements.
Confirmit
JANUARY 23, 2020
Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. at the end of May 2019 became 2019.6.0 at the start of June 2019).
Confirmit
MARCH 5, 2017
A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance. Ensure compliance: identify best practices to enable greater process consistency.
Confirmit
AUGUST 15, 2019
Maintaining our SOC 2 compliance requires continual oversight of our security policies, processes, and procedures, driving ongoing improvements and enhancements throughout of our organization. Voice of the Customer Voice of the Employee Market Research Company Best Practices. As a Confirmit client, it means one thing.
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