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Remove Compliance Remove VOE Remove Voice of the Employee Related Topics
CX Transformation Text Analytics Actionable Insights VOC Contact Center AI Machine Learning Voice of the Customer Customer Retention CX More Related Topics >
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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

FEBRUARY 29, 2024

Example: A technology company implemented asynchronous messaging to improve productivity and cut costs but failed to capture Voice of the Employee (VoE) feedback before scaling it across its service delivery network. Performance and morale declined as agents struggled to navigate between chat windows and messaging threads.

CX Transformation 99
CX Transformation CX VOE AI 99
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Join Us This Summer for WebinarStock!

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28
Artificial Intelligence Contact Center Machine Learning VOE 28
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