Comm100

JUNE 23, 2022

Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. Integrated chatbot .

Compliance 84

Compliance Education CRM Healthcare 84

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

Customer Service Life

AUGUST 26, 2019

Third, we haven’t traditionally worked with Freshworks (Formerly Freshdesk) a whole lot at FCR but have recently been intrigued by their suite of products including ticketing, chat, phone, CRM, and more. To pick just one, their phone system allows agents to pause the call recording when discussing sensitive information with customers.

Technology 74

Technology Technology Text Analytics Contact Center 74

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. Customization Options: A good tool allows you to create tailored surveys and forms. Best Features Diverse survey types like NPS, CSAT, etc.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

AUGUST 9, 2023

Virtual numbers and local presence Apart from providing customer service, some companies also make outbound calls for different purposes. It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns.

Contact Center 52

Contact Center Customer Service CRM Social Media 52

Qualtrics

JULY 9, 2019

Think social media comments, online reviews, customer surveys , employee engagement results , 360 feedback , face-to-face conversations, user testing , focus groups… there’s hardly a team in the organization that isn’t collecting X-Data. Mitigate security and compliance risks. There’s nothing more personal than X-Data.

Compliance 26

Compliance Social Media Transportation Sales 26

ClearAction

JUNE 18, 2016

Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? It’s certainly advantageous for both parties to maintain continuity across interactions with any type of customer.

Customer Experience Management 54

Customer Experience Management VOC B2B Customer Experience 54