Beyond Philosophy

MAY 12, 2021

When I read that headline from Verint, an organization specializing in the Voice of Customer, it struck a chord with me—a minor one with lots of extra dissonance. Could we face a big gap between what customers expect and what organizations are prepared to deliver when we emerge from this past year? . Technology Can Help.

Customer Expectations 88

Customer Expectations AI Machine Learning Technology 88

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

DMG Consulting

DECEMBER 7, 2021

It should be used to identify the products and services that are trending at any given time, positioning companies to more quickly meet the needs and wants of their customers. Many other departments will also benefit from gaining a first-hand view of customer expectations and feedback.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Going from a cost center to an actual profit center is no longer a goal, it’s an expectation.

AI 52

AI Artificial Intelligence CX Compliance 52

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Keeping customers satisfied can require agility and flexibility.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Zendesk

OCTOBER 4, 2023

Robotic process automation also uses data to follow predefined rules and compliance standards. When you equip your support teams with AI-powered tools like chatbots, virtual assistants, and agent workspaces that enhance productivity, you empower them to take customer service to the next level—and maybe even capitalize on sales opportunities.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52