Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

JANUARY 8, 2024

Compliance: Does the software comply with relevant data protection and privacy regulations in your or customers’ location? Medallia : Medallia is recognized for its omnichannel text analytics, AI-driven insights, and multilingual support, making it a strong contender in the text analysis software market.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. SurveySparrow Surveysparrow is a complete omnichannel experience management platform. It specializes in customer, product, and employee experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MAY 19, 2023

Use an omnichannel approach to reach your customers where they prefer to engage. SurveySensum is a top customer experience management platform. Customization : Allows users to customize their surveys and design options to match their brand. This helps businesses connect with a diverse customer base.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 2, 2023

However, SurveySensum offers 24×7 omnichannel customer support to offer exceptional customer services and it’s also cost-effective making it accessible for businesses of all sizes. NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132