Compliance Customer Experience Management Scorecard Technology 
ClearAction
APRIL 3, 2015
Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? —@clearaction.
Qualtrics
JANUARY 22, 2019
It’s been ten years in risk management and five years in the compliance monitoring space within the servicing group. I got a taste of CX with the compliance monitoring where we’re on a team, listening to phone calls, but I really wanted to get closer to the customer. We’re measuring this now in decades.
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