Fonolo

FEBRUARY 23, 2022

Software and Technology – Ensure your IT team is taking care of these tech security measures. DID YOU KNOW: Fonolo also uses cloud technology for our Voice-Call Backs and other services. PCI Compliance. Check out our Contact Center Scorecard for a straightforward and comprehensive approach agent performance evaluation.

Contact Center 87

Contact Center Scorecard Compliance Technology 87

Execs In The Know

JANUARY 8, 2023

Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? The goal isn’t to just hit a number on a scorecard. What’s the technology you’re looking to implement? What does the customer journey look like for you?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Execs In The Know

FEBRUARY 16, 2023

From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents.

AI 52

AI Scorecard Contact Center Compliance 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Employee Engagement in Balanced Scorecards. Retroactive recognition & individual recognition may not be best for the cross-functional anticipatory needs of CX.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Logicalware

OCTOBER 12, 2021

technologies or?complex?workflows) compliance,?and?customer for compliance?or?a Third, scorecards must be? key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact contact centre leaders can?identify?barriers?and/or and/or inefficiencies?(e.g.?poorly poorly integrated?technologies

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. Litan describes phoneprinting technology combined with voice biometrics as ‘the strongest method for detecting fraudsters who call into enterprises.'” Caller fails voice biometrics screening.

Contact Center 345

Contact Center Engineering Scorecard Retail 345